Terms & Conditions

PLEASE READ THE ENTIRE AGREEMENT CAREFULLY

THESE ARE THE TERMS AND CONDITONS GOVERNING YOUR USE OF OUR WEBSITE AND THE SERVICE.

The Cinderella Me Website is available at and under the domain name Cinderella-me.co.uk.

If you do not accept these Terms and Conditions of Use unfortunately you will not be permitted to use the Service.


The Service is intended for use only by individuals based in the mainland United Kingdom that can legally form binding contracts under applicable law.

In order to use the Service, you must obtain access to the World Wide Web directly or through devices that access web based content and pay any and all service fees associated with such access.

 1. Acceptance of Terms and Conditions of Use 

These Terms and Conditions of Use constitute the basis of a legally binding Agreement between you and Cinderella Me Limited (Company number 06600920) whose registered office is at One London Wall, London EC2Y 5EB.  Cinderella Me Limited hereinbefore and after shall be referred to as 'Cinderella Me' and the words 'we', 'us', and 'our' shall mean Cinderella Me.

 2. Changes to Terms and Conditions of Use

We reserve the absolute right to modify these Terms and Conditions of Use at any time and in any manner at our sole discretion. Notice of any modification of these Terms and Conditions of Use will be posted in this section of the Website, and any such modifications will be effective upon the posting of such notice. Your continued use of the Website and/or the Service constitutes your binding acceptance of such modifications. Please check this section of the Website carefully before using the Service to determine whether a change has been made to these Terms and Conditions of Use.

You agree that we shall not be liable to you or to any third party for any modification of these Terms and Conditions of Use.

3. Register

Before you can begin use of our Service, you will need to register, and in order to satisfy our requirements:-

 (i) you must be 18 years of age or older and

(ii) you must have a valid credit or debit card with a Bank or other provider acceptable to us and you must have provided us with the details of such card. The card must be registered to your home address. (Proof of residency in the form of a utility bill, bank statement or driving licence, passport or similar may also be required) and

(iii) your application must be acceptable to Cinderella Me in all respects; and

(iv) you must have authorised us to process a charge and/or charges to your credit or debit card in the amount of the hire fee (and any further applicable hiring and/or pre-authorisation fee).

We reserve the right, at our absolute discretion, to refuse or to suspend anyone registered for any reason. We will not be liable to any person or entity by reason of refusing to either process a registered application or for suspending an application.

Whilst you may apply to register with Cinderella Me, registration may be limited and if there are no current vacancies you will be placed on our waiting list. 

4. Registered. Registration status allows you to use the Service and hire Products on an ad hoc basis and then only upon payment of the appropriate hiring fee which shall become due before each hiring at the rate indicated for each Product on the Website. Please see individual pages of the Website for information on hiring fees applicable to each individual Product. Variable charges for delivery and collection will also apply.

We reserve the right to change any of your status, shipping, replacement or other applicable charges at any time, but notice of the changes will be clearly posted on our Website.

You warrant to us that you will provide true, accurate, current and complete information about yourself as prompted by the registration form, and you will maintain and promptly update such information and keep it accurate, current and complete. If you provide any information that is untrue, inaccurate, not current or is incomplete, or we have any reasonable grounds to suspect that such information is untrue, inaccurate, not current or is incomplete, we may suspend or terminate your registered status and refuse to offer you any and all current or future use of the Service.

When you register, you will be asked to create a password. In order to prevent fraud you must keep this password confidential and must not disclose it or share it with anyone. You are solely responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You are solely responsible for any activity related to your account. If you suspect any unauthorised use of your account, you must notify us immediately. Please note that if we suspect that there has been, or is likely to be, a breach of security or misuse of the Website, we may require you to change your password or we may suspend your account. In order to provide you with ease of access to your account, we may place a cookie (a small text file) on the computers from which you access the Website. When you revisit the Website, this cookie will enable us to recognise you as the account holder and allow you to more easily access your account. 

5. Your Right to Cancel 

You have the right to cancel with us at any time after being accepted. To exercise your right to cancel you must give written notice to us by email to sales@cinderella-me.co.uk. For the avoidance of doubt should you have any Product out on hire at the time of your cancellation, your current hire fee will not be returned and the replacement cost of the product will be debited unless returned by our nominated courier.

6. Renewal of Registration  

You may choose to renew your registration. Should you wish to renew, you will not need to do anything.

7. The Cinderella Me Service (herein before and after called 'The Service')

The Service allows registered guests to access the Website and to hire Products from Cinderella Me in accordance with these Terms and Conditions of Use. You may choose to hire Products from our on-line collection, and to have such Product/s shipped to your home address. Initially, you may only hire one product at a time. Hiring of multiple Products and/or delivery to work addresses may be permitted after you have built up an adequate trading history with us. 

The delivery time for Products you have selected to hire may vary based upon, (a) your delivery address, (b) stock availability, (c) when you place an order, and (d) other circumstances impacting delivery by our couriers. We will use our reasonable endeavours to ensure that each Product reaches you within three (3) working days of your order being placed, however, we make no guarantees as to the actual delivery time for delivery of the Product/s to you and time shall not be of the essence of your agreement with us. Once the Product/s you have ordered have been passed to our nominated courier, you will receive an email advising you of the delivery depots telephone and tracking numbers. 

Full transit insurance whilst in the care, custody and control of our nominated courier for each Product up to its replacement cost is included in the delivery charge.

All Cinderella Me Products are authentic designer Products and are provided to you in either new or very good condition (some sole wear is to be expected).

At any time should any Product become damaged (as determined by Cinderella Me in its sole discretion), lost or stolen, you hereby agree to meet the costs incurred by such an occurrence and you agree that we may charge your credit or debit card with the full replacement cost of any such affected Product. Damage to a Product includes but is not limited to tears, rips, stains, broken buckles, damage to zips, damage to straps, water damage, dirt, and smoke or fire damage. If we determine (in our sole discretion) that the Product returned is capable of repair or restoration to its/their original condition, we may charge you a lesser amount than the relevant full replacement cost to cover the cost of such repair or restoration.
 
Cinderella Me undertakes to dispatch a Product in very good condition and expects to receive it back in similar condition. We ask that you do not drive in the Product as this will damage the Product and you may be liable for the full replacement cost.
 
For the avoidance of doubt, all Products you hire will remain, at all times, the exclusive property of Cinderella Me.

When you hire a Product from us, you agree that you will not re-sell such Product supplied to you by us, nor make them available for hire or otherwise allow any unauthorised or illegal use to occur.

All Product sizing is listed according to each designers specification. Sizing may vary from designer to designer. NOTE: Cinderella Me cannot be held responsible for any incorrect ordering where size or design or suitability is concerned and shall not give refunds in such an eventuality.
 
Cinderella Me reserves the right to pre-authorise a charge up to the replacement value of each Product/s ordered as part of our security checks and against each hire. Guests agree to allow Cinderella Me to take an authorisation of your credit or debit card in order to confirm there is sufficient credit available in the Guests account in the event of any loss, theft or damage to any Product whilst hired to the Guest. Should such pre-authorisation be unsuccessful, we reserve the right not to ship such Product.

Products are insured during transit from Cinderella Me to the Guest and during their return whilst in the custody and care of our nominated courier.

8. The Hire Period

The Hire period being one (1) week, begins the day our nominated courier attempts delivery of the Product to you and ends the day the Product is due to be collected from you. In the event of a two failed deliveries or one failed collection you will be charged a failed delivery/collection charge of £6.00 per failed delivery and/or collection.  Moreover, any delay in collection by our nominated courier caused by failure on behalf of the Guest will incur additional charges at a minimum rate of £10.00 per day (such amount will be charged to your credit or debit card). Should any Product remain overdue for any period we reserve the right to treat the Product as lost and charge your credit or debit card with the full replacement cost. In case of dispute we will retain our nominated courier's receipts to show that the Product was despatched to and collected from the Guest.

Once you have placed the order to hire a Product, an email confirming the order will be sent to the email address provided.
 
Your Product should arrive within 48/72 working hours of placing your order; unless we are given a specific date to deliver by you - if, however, you do not receive the Product within this time frame you should inform us by emailing us at sales@cinderella-me.co.uk.

9. Returning the Product/s 

Upon the expiry of the hiring period (one (1) week), simply pack the Product in its original packaging. Our courier will collect the package from the collection address provided, such collection taking place between 08.30 and 18.00 Monday to Friday only.

PLEASE ENSURE YOU SEAL THE OUTER THE BOX PROPERLY. 

All our Products are authentic. Guests may not return counterfeit, replica or substitute Products to Cinderella Me. To each of our Products is affixed the Cinderella Me hologram. Any Guest interfering with said hologram or returning the Product without it intact, will be deemed to be in breach of the Terms and Conditions of Use and may be liable for the replacement cost of any Product thus affected.

10. The Purchase Function 

The Cinderella Me Website includes the 'Purchase Function' to allow Guests to purchase Products when Cinderella Me, at its sole discretion, allows such Products to be purchased by our Guests. This Function may be serviced by the Website and/or by email and each case shall be dealt with on an individual basis. Cinderella Me cannot guarantee the availability of any Product for purchase or hire and may withdraw products for sale or hire at their sole discretion.

11. General 

On becoming a Guest you will be required to provide Cinderella Me with the accurate, complete and current information of a valid credit or debit card of which you are the lawful owner (as prompted by the Website). By signing up for the Service, you warrant to us that the information provided to us is accurate and complete and you specifically authorise us or our agent to bill to your credit or debit card the applicable Guest fees, per-item hire charges fees, shipping charges, any and all applicable taxes, and any other charges you may incur in connection with your use of the Service. The applicable Guest fees will be charged to your credit or debit card on the date your Guest status is created and every year thereafter, on the calendar day corresponding to the commencement of your Guest status. If your Guest status commenced on the 29th, 30th or 31st day of any given month we reserve the right to charge renewal Guest charges on the 28th day of the relevant month. Other fees will be charged to your credit or debit card as you incur them. We reserve the right to cancel an order at any time at our own discretion. If this happens the debit or credit card will be refunded in full. We also reserve the right to cancel any order if we are unhappy with any of the identification provided to us by the Guest.
 
If we do not receive payment from your credit or debit card provider, if your details are incomplete or inaccurate or if your credit or debit card expires or is rejected, notwithstanding our right to terminate your Guest status, you agree to pay all amounts due upon demand. We reserve the right to take all steps necessary to collect amounts due from you, including but not limited to using third party collection agencies to collect such sums (together with the costs of us taking such action). We also reserve the right to correct any errors or mistakes that we make even if we have already requested or received payment.

By applying to become a Guest and receive the Service, you expressly authorise us (either acting on our own or through third party agents) to carry out such credit checks as we deem necessary in order to determine whether your credit or debit card has sufficient credit to accept any applicable fees or other costs. In the event that your card does not have sufficient credit, we reserve the right to, at our sole discretion, reject your Guest application or, as the case may be, terminate your Guest status. You further expressly authorise us, where we feel necessary, to transmit or to obtain information (including any updated information) about you to or from third parties from time to time (including but not limited to your credit or debit card number or credit reports) to authenticate your identity, to validate your credit or debit card, to obtain an initial credit or debit card authorisation and/or to authorise individual purchase or hire transactions, so far as is necessary for those purposes.

You are solely responsible for any and all fees charged to your credit or debit card by the issuer, bank, or financial institution including, but not limited to, membership, overdraft, insufficient funds, and over the credit limit fees. You will not hold us responsible for banking charges incurred due to payments failing on your credit or debit card. You agree to notify us about any billing problems or discrepancies within 30 days after they first appear on your account statement. If you do not bring them to our attention within 30 days, you agree that you waive your right to dispute such problems or discrepancies.

Without prejudice to any of our other rights under these Terms and Conditions of Use, we may modify the price, content, or nature of the Service at any time. If we modify any of the foregoing terms, you may terminate your Guest status. We may provide notice of any such changes by e-mail, notice to you upon log-in, or by publishing them on the Website/s.

12. Communication

You agree that we are free to use any comments, information, ideas, concepts, reviews, or techniques or any other material contained in any Communication you might send to us without any compensation, acknowledgement or payment to you for any purpose whatsoever including, but not limited to, developing, manufacturing and marketing products and creating, modifying or improving the Website and the Service. Furthermore, in submitting information to us, you grant us a perpetual, non-exclusive, fully paid, royalty-free, irrevocable, sublicensable, worldwide licence and right to display, use, perform, reproduce, modify, distribute and create derivative works of the Communication or information submitted in any media, software, or technology of any kind now existing or developed in the future. By providing a Communication or information, you represent and warrant that use of your Communication or information by Cinderella Me will not infringe on or violate the rights of any third party.
 
Be advised that we do not accept unsolicited materials or ideas for use or publication, and are not responsible for the similarity of any of our content to materials or ideas transmitted to us. Should you send any unsolicited materials or ideas, you do so with the understanding that no consideration of any sort will be provided to you, and you are waiving any claim against us and our affiliates regarding the use of such materials and ideas.

Cinderella Me's failure to act in a particular circumstance does not waive its ability to act with respect to that circumstance or similar circumstances. By using the Website or the Service, you consent to receiving electronic communications from Cinderella Me. These communications will include notices about your account (e.g. shipping, e-mails and other transactional information) and information concerning or related to the Service. You agree that any notice, agreements, disclosure or other communications that we send to you electronically will satisfy any legal communication requirements, including that such communications be in writing. Cinderella Me is excused for any failure to perform to the extent that its performance is prevented by any reason outside of its control. These Terms and Conditions of Use comprise the entire agreement between you and Cinderella Me and supersede all prior agreements between the parties regarding the subject matter contained herein.

13. Your use of the Website

Unless otherwise specified, the Website is made available to you for your personal and non-commercial use but is subject to these Terms and Conditions of Use. Cinderella Me grants you a limited licence to access the Website solely for that purpose. You may not download (other than through page caching necessary for personal use), modify, copy, distribute, transmit, display, perform, reproduce, duplicate, publish, licence, create derivative works from, offer for sale, or use in any other way the Service, or any information contained on, or obtained from, the Website without the express written consent of Cinderella Me. Any and all unauthorised uses of the Website or the contents therein will terminate the limited licence granted to you. Without our express written consent, you may not (a) use any automated means to access the Website or collect any information from the Website (including without limitation robots, spiders or scripts), or (b) frame the Website, place pop-up windows over its pages, or otherwise affect the display of its pages. This means, among other activities, that you agree not to engage in the practices of  'screen scraping,' 'database scraping,' or any other activity with the purpose of obtaining lists of users or other information.
 
Although we aim to offer you the best possible Service, we do not warrant that the Service or the Website will meet your specific requirements. We cannot guarantee that the Service of the Website will be fault free. If a fault occurs with the Website please report it to us by sending an e-mail to sales@cinderella-me.co.uk and we will attempt to correct the fault as soon as we reasonably can. Your access to the Website may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. We will attempt to restore the Service as soon as we reasonably can.

14. Disclaimers of Warranties & Limitations on Liability
 
The Service (including the Products provided under the Service or purchased through the Website), and the Website and its contents, are provided 'as is'.  Cinderella Me makes no representations or warranties of any kind with respect to the Service, Products hired through or sold by the Service, the Website, or any contents therein. We assume no liability or responsibility for any errors or omissions in providing the Service or in the content of the Website, any failures, delays, or interruptions in the shipment of Products, delivery of any content contained on the Website, any losses or damages arising from the use of the Products and/or of the content provided on the Website, goods or Services provided by Cinderella Me, or any conduct by users of the Website. Cinderella Me reserves the right to refuse to ship Products in its sole discretion. To the fullest extent permitted by law Cinderella Me expressly disclaims all representations and warranties relating to the Service, the Products, and the Website, including, but not limited to, warranties of merchantability, fitness for a particular purpose, quality, accuracy, title, and non-infringement. In addition, we do not represent or warrant that the information on or accessible via the Website or through the Service is complete or current.

The Website may provide content from other Internet sites or resources whether by way of hypertext links or other means of reference. While we try to ensure that material included on the Website is correct, reputable and of high quality, we do not make any warranties or guarantees in relation to that content. If we are informed of any inaccuracies in the material on the Website we will attempt to correct such inaccuracies as soon as we reasonably can. You may not link the Website to another website without our prior written consent.
 
Cinderella Me, its directors' shareholders' employees' and agents' liability under these Terms and Conditions of Use is limited only to direct, objectively measurable damages and as such explicitly will not be held liable for any indirect or speculative damages including (without limiting the foregoing) consequential loss, incidental loss, special damages, loss of use, loss of data and/or loss of profits.

Cinderella Me, its directors' shareholders' employees' and agents' total liability to any Member for any claim arising out of or relating to the Service, the Products, gift certificates, the Site or these Terms and Conditions of Use, whether in Contract or Tort, will not and may not exceed the amounts paid to Cinderella Me by you under these Terms and Conditions of Use.

You further agree to indemnify and hold Cinderella Me, its directors, shareholders, employees and agents harmless from any loss, liability, claim, or demand, including reasonable lawyers' fees, made by any third party or you due to or arising out of your use of the Service or the Products or in violation of these Terms and Conditions of Use and/or arising from a breach of these Terms and Conditions of Use.

15. Intellectual Property

Cinderella Me is a trademark of Cinderella Me. All Cinderella Me graphics, logos, page headers, button icons, scripts and service names are trademarks or trade dress of Cinderella Me.  Any trademarks not owned by Cinderella Me that appear on the Website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Cinderella Me. Nothing on the Website grants you any licence or right to use, alter or remove such material. All content and compilation thereof on the Website, including, but not limited to, text, graphics, logos, designs, photographs, button icons, images, data compilations, and software, is the property of Cinderella Me, its licensors, or its product suppliers, and is protected by the laws relating to copyright, trade marks, database right and other intellectual property rights.

You may retrieve and display the content of the Website on a computer screen and print one copy of such content for your own personal, non-commercial use, provided that you keep intact all and any copyright and other proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Website without written permission from us.

16. Termination

You agree that we, at our reasonable discretion, may terminate your password, your account with us, or your use of the Service, for any reason, including, without limitation, for lack of use, failure to promptly pay any Membership fee or if we believe that you have violated or acted inconsistently with the letter or spirit of these Terms and Conditions of Use. Also, we may, at our reasonable discretion and at any time, discontinue providing the Service or the Website, or any part thereof, with or without notice. You agree that any termination of your access to the Service or the Website may be effected without prior notice, and you acknowledge and agree that we may immediately suspend, deactivate or delete your account and all related information from your account. Further, you agree that we will not be liable to you or any third party for any suspension or termination of the Service.
 
17. Governing Law

These Terms and Conditions of Use are governed in all respects by the laws of England. Any dispute arising out of or relating to these Terms and Conditions of Use, the Service, the Products, or the Website shall be settled before the English courts.

18. Tests

Cinderella Me tests aspects of its Service and/or its Website from time to time. Cinderella Me reserves the right to include you in such tests without notice.
 
19. Claims of Copyright Infringement

It is our policy to respect the intellectual property rights of others. We do not promote, foster or condone any infringing activity. If you believe your work has been copied in a way that constitutes copyright infringement, if you are aware of any infringing material on the Website, or if you know of someone who is making unauthorised use of the content of the Website, please contact us straight away.

20. Assignment

You may not transfer any of your rights under these Terms and Conditions of Use to any other person. We may transfer our rights under these Terms and Conditions of Use to another business where we reasonably believe your rights will not be affected.

21. Rights of Third Parties

 Except as expressly provided for above, nothing in these Terms and Conditions of Use confers on any third party any benefits under the provisions of the Contracts (Rights of Third Parties) Act 1999.

22. Security, Cracking and Hacking

You shall not violate or attempt to violate the security of the Services. Accordingly, you shall not: (a) access data or materials not intended for you; (b) log into a server or account which you are not authorised to access; or (c) attempt to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorisation. Violations of system or network security may result in civil or criminal liability. We reserve the right to investigate occurrences which may involve such violations, and cooperate with law enforcement authorities in prosecuting users who have participated in such violations. You agree that it is your responsibility to install anti-virus software and related protections against viruses, Trojan horses, worms, time bombs, cancel bots or other computer programming routines or engines that are intended to damage, destroy, disrupt or otherwise via the Services, impair a computer’s functionality or operation which may be transferred to your computer.